Privacy Policy

Last updated 13 July 2026

This policy explains how Exceed Finance Pty Ltd (ACN 618 917 918), through Shaheera as Credit Representative CA56706 authorised under Australian Credit Licence 389328, collects, uses, stores and protects your personal information. We handle your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

When you deal with us, you trust us with sensitive details about your finances. We take that seriously and only ask for what we genuinely need to help you.

The information we collect

Depending on how you engage with us, we may collect:

  • Contact details. Your name, phone number, email and address.
  • Financial information, income, expenses, assets, debts, and details of any loans or credit you hold.
  • Identity information, date of birth, and identification documents where required to verify who you are.
  • Employment and personal circumstances relevant to a loan application, such as your goals and the type of finance you're after.
  • Information about how you found and used our website or ads (see "Our website and online ads" below).

How we collect it

We collect information directly from you wherever we can, when you fill in an enquiry form on our website, submit a lead form through one of our ads on Facebook or Instagram, call or message us, or meet with us. We may also receive information from people who refer you to us (with your knowledge), and from lenders and service providers as part of arranging your finance.

Why we collect and use it

We use your personal information to:

  • Understand your needs and assess your finance options.
  • Prepare and submit applications to lenders and credit providers on your behalf.
  • Communicate with you and respond to your enquiry.
  • Meet our legal and regulatory obligations as a credit representative.
  • Send you relevant information or updates where you've agreed to receive them.

Who we share it with

We only disclose your information where it's needed to help you or where the law requires it. That can include:

  • Lenders and credit providers we approach on your behalf.
  • Connective, our licensee and aggregator, which authorises us to arrange credit.
  • Insurers, valuers, conveyancers or other providers involved in your transaction, where relevant.
  • Service providers who help us run our business (for example, IT, CRM and email systems), under confidentiality obligations.
  • Government bodies or regulators where we're required to disclose.

We do not sell your personal information.

Our website and online ads

We advertise on platforms including Facebook and Instagram (Meta) and Google. If you submit an enquiry through one of our lead forms or landing pages, the details you provide come to us so we can follow up. Our website and ad platforms may use cookies and tracking pixels to measure how our ads and pages perform. This helps us understand what's working, not to identify you personally. You can control cookies through your browser settings.

Marketing and how to opt out

If we send you marketing messages, you can opt out at any time by replying "STOP", clicking unsubscribe, or simply asking us. We'll action it promptly.

Storing and protecting your information

We take reasonable steps to keep your information secure and to protect it from misuse, loss, or unauthorised access. We keep it only as long as we need it for the purposes above or as required by law, and dispose of it securely after that.

Accessing or correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it's wrong or out of date. Just get in touch using the details below and we'll help.

Questions or complaints

If you have a question about your privacy, or you're concerned we've mishandled your information, please contact us first, we'll take it seriously and work to sort it out. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

Contact us

Exceed Finance, Shaheera
14/260–276 Abbotts Rd, Dandenong South, VIC 3175
Phone: 0452 560 098
Email: shaheera@exceedfinance.com.au

Changes to this policy

We may update this policy from time to time. The latest version will always be here, with the date it was last updated shown at the top.